Brand New Product:
Refurbished (B-Stock Inventory) / Discontinued Product:
Refurbished or B-Stock Inventory and Discontinued product cannot be returned for refund for any reason. (Unless otherwise noted on product page) All sales are final.
Order Processing / Shipping
Thermaltake strives to ensure all orders are processed and shipped at the shortest time possible and depending on the order load and product availability, order may be completed a lot sooner than the standard 3 business days. However, during various holiday season or major sales event, order may take a little longer to process and ship.
Your Privacy & Security
Customer’s right to privacy is extremely to us. Thermaltake will not disclose any of personal information that customers have provided to us to anyone outside of Thermaltake Inc.
To ensure secure and safe personal data delivery, Thermaltake Store uses SSL (Secure Socket Layer) when handling sensitive data such as credit card information or customer’s personal information. SSL Certificates are digital certificates that authenticate the identity of a Web site to visiting browsers and encrypt information for the server utilizing SSL technology. The SSL Certificate also serves as an electronic passport that establishes an online entity’s credentials when doing business on the Web. When an Internet user attempts to send confidential information to a Web server, the user’s browser will access the server’s digital certificate and establish a secure connection.
Thermaltake warrants its products to be free from defects in material and workmanship during the warranty period; when given normal, proper and intended usage. If a product proves to be defective in material or workmanship during the warranty period, Thermaltake will, at its sole option, repair or replace the product with same product or similar product. The replacement product assumes the remaining warranty of the original product or 90 days, whichever provides longer coverage for the customer.
Duration of the Warranty
Who Is Covered Under the Warranty
The warranty is non-transferable. Only the original customer is covered under the warranty. Thermaltake products sold from auction sites such as eBay.com and Amazon.com by private sellers cannot be honored.
What Is and Is Not Covered Under the Warranty
It is important to note that our warranty is not an unconditional guarantee for the duration of the warranty. Should the product, in Thermaltake's opinion, malfunction within the warranty period, Thermaltake will at its discretion repair or replace the product that is equal or greater in value depending on supply. Any replaced parts become the property of Thermaltake. The warranty does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The warranty does not cover any events including but not limited to:
Limitations Of Implied Warranties
There are no other oral or written warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.
Proof of Purchase
In the unlikely event that warranty service is required, Thermaltake will request a proof of purchase (store receipt or invoice) and the user must provide that in order to receive warranty service unless permitted otherwise.
Exclusion of Damages (Disclaimer)
Thermaltake's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. Thermaltake shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service, lost of data and loss of business), or liability in tort relating to this product or resulting from its use or possession.